Did you know that 73% of field technicians believe they spend a major part of their time at work on performing paper-based work?
Just imagine, going to a bank a few miles away from your home to withdraw a nominal amount when you can easily make/receive payments on your mobile all through mobile banking.
It’s quick, convenient, and hassle-free.
In this digital age where latest technologies have helped to significantly reduce our dependence on paperwork, sticking to traditional methods of performing routine tasks only results in a loss of productivity for businesses.
How can field service businesses make their employees more productive without risking them to a potential burnout?
The answer is a no brainer – Use a top-rated Field Service Management Software.
Now, for a business that has never implemented this software solution before, choosing the best one can be an overwhelming task.
What to do when every field service management software provider claims itself to be the best in the market?
Relax. We have done the heavy lifting for you!
We have conducted an in-depth analysis of some of the best software designed specifically keeping in mind the nature of field service businesses’ operations.
Let’s find out which ones are better than others and how.
What Is Field Service Management Software?
Field service management software is equipped with all the features that allow field technicians, customers, and back office staff to collaborate seamlessly on various field tasks through mobile devices.
The software solution automates various on-field tasks, like personnel timekeeping, field ticketing, asset service management, etc., which reduces the need for paperwork and encourages transparency and job accountability within the organization.
Top 5 Field Service Management Software Available Today
1. Apploye (For Workers’ Gps Location Tracking and Time Tracking)
Apploye is one of the leading time tracking apps and software for tracking geographical location and work hours of both on-site and back office employees. Any business, especially those in the field service industry, needs to have accurate information on both time logged and physical location of its employees, and Apploye is one reliable app for this functionality.
Apploye Time Tracking and GPS Tracking software offers some of the most advanced features that can play a pivotal role in taking your business to the next level. Whether it’s calculating the accurate number of work hours logged by your on-site employees or tracking their exact location, Apploye is one app that you can use to perform both critical functions.
Key features include:
- Time tracker app
- Task time tracking
- Project time tracking
- Reporting and Dashboard
- Optional remote employee monitoring
- Client & Invoice
- Project billing and Budget
- Payroll and Member
- Timesheets approval and Export
Pricing:
- Solo Plan: $2 Per User/Month (Yearly)
- Standard Plan: $2.5 Per User/Month (Yearly)
- Premium Plan: $3 Per User/Month (Yearly)
- Elite Plan: $3.5 Per User/Month (Yearly)
2. FieldEquip (A Comprehensive Field Service Management Software)
FieldEquip is a top-rated, customizable field service management software that automates most field activities while easily capturing and reporting all required field workforce activity and improving data integrity, productivity, and profitability. FieldEquip facilitates a seamless digital workflow experience between customers, field technicians, management and backoffice leveraging advanced cloud, mobile & IoT technology.
The easy-to-use software provides customers with real-time visibility on equipment activity, productivity, and service history, which further ensures minimum downtime and maximum uptime. Its mobile app version allows field technicians to access equipment diagnostic data, work history, schematics, checklists, documents, and training videos in real-time that work online and offline.
Key features include:
- Field ticketing system
- Asset service management
- Work order management
- Parts inventory management
- Geo-tracking & Geo-fencing
- Scheduling & Dispatch
- Configurable workflows
- Personnel timekeeping
Pricing: Contact vendor for custom pricing.
3. Freshdesk (For Customer Support)
Freshdesk is a cloud-based customer support software that offers an enhanced customer service experience through a wide range of innovative features like automated ticket routing, in-depth reporting, omni-channel support and more. Freshdesk allows you to integrate your portal with custom apps to cater to specific business needs.
Its AI-powered automations enable customer support teams to cut out redundancy and operate on autopilot. Generative AI assists executives at every level to improve their productivity and efficiency.
Key features include:
- Ticketing
- Seamless collaboration
- Omnichannel support
- Automations
- Self service experience for customers
- Analytics
- State-of-the-art data security
Pricing:
- Free plan for up to 10 agents
- Growth plan is priced at $15/agent/month/annually
- Pro plan is priced at $49 /agent/month/annually
- Enterprise plan is priced at $79 /agent/month/annually
4. UpKeep Pledge (For Asset Operations Management)
UpKeep Pledge is counted among the most reliable field service management software for its excellent customer service and useful asset operations features. UpKeep is purposely built for maintenance, reliability, and operations teams who can use the mobile app to optimize productivity and efficiency.
UpKeep is a computerized maintenance management system (CMMS) program that allows businesses to schedule and automate maintenance procedures for organizations. Field technicians can use UpKeep to create, assign, and track work orders digitally which prevents equipment downtime, reduces downtime, and prolongs assets’ lifespan.
Key features include:
- Work order management
- Parts and Inventory
- Safety and Compliance
- Analytics and Reporting
- Asset management
- Preventive maintenance
Pricing:
- Lite plan is priced at $20/month/user
- Starter plan is priced at $45/month/user
- Professional plan is priced at $75/month/user
- Business Plus plan: Request pricing for more information
5. Jobber (For Reporting & Analytics)
Jobber is a widely used field service management software solution that provides users with valuable insights into the field team’s performance through its useful reporting and analytics features. When your customer books an online appointment with your business, Jobber automatically schedules the job as per your preferences.
Ideal for small and mid-sized field service businesses, Jobber prevents no-shows and gives you greater control over your service scheduling. Field managers can analyze a team’s performance and streamline business and customer communication in one place.
Key features include:
- Client manager
- Scheduling and Dispatching
- Invoicing and follow-ups
- Online booking
- Customer communications
- Job forms
Pricing:
- Core plan is priced at $69/month/user
- Connect plan is priced at $169/month/1-5 users
- Grow plan is priced at $349/month/1-15 users
The Final Word
Operating a field service business comes with a fat load of challenges today. It’s not easy to keep your back office staff, customers, and field service technicians on the same page while ensuring seamless coordination between them.
That said, using a top-rated field service management software can benefit your business in the form of more efficiency, accuracy, and automation in your field operations.
So, assess your requirements and choose the right software to take your business to the next level.
